Shipping & Returns

Carriage and Shipping

We aim to dispatch orders within five working days.

UK Orders £8.00 carriage

We do our best to ensure swift and secure delivery of all orders, and we think it only fair that the consignee play their part in this too. If you are unlikely to be available at your delivery address between 8.00am and 5.30pm we can ask UPS to leave your order with a neighbour, or secure at your property.

Examples of secure locations are front porches, meter cupboards, over back gates, in greenhouses, or similar. Consignments are left secure on consignee's instructions only, and at the consignee's risk. Orders with the instruction 'leave secure' will be considered safely delivered once left secure. No claims for loss will be entertained in such circumstances.

If you prefer we can deliver to an alternative address, such as your workplace. This address must be given at the time of ordering changes cannot be made to delivery instructions once an order has left our premises.

Failed Deliveries

Our carriers will call only once, and if no one is available to sign they will be unable to complete delivery unless other instructions have been given. In such cases your consignment will be returned.

Returned parcels always incur additional carriage charges. Any refunds given for non deliveries caused by such circumstances as given on this page will be made less the cost of the initial dispatch, and the return, as charged by our carriers. Repeat dispatch under such circumstances will also incur further carriage charges. These conditions also apply to orders returned due to incorrect or incomplete address supplied by the customer. Addresses cannot be changed after dispatch, nor can consignments be re routed without additional charges.

Further delivery attempts can be arranged, but only on our authority, and this is a chargeable service not included in our standard carriage fee. A further payment of £8.00 is required for each additional attempt. This is to cover the charges made to us by our carriers for such attempts.

Please note that for courier deliveries certain addresses within the UK are considered as outlying or remote, and are charged at a higher rate. A full list of post codes subject to higher carriage charges can be seen at the end of this information. No surcharges will be made without informing the customer first.

Payment for carriage will be requested as a separate item, and an order specific email will be sent with payment instructions. Should carriage not be paid with 14 days of this email your order will be cancelled.

Non-delivery

Should our carriers be unable to complete delivery of your order, for any of the following reasons:

  • No one is available to sign for it
  • The order has not been collected from their depot
  • The address is incorrect or incomplete

Then your order will be returned to us. The customer will be responsible for all costs incurred by such returns, and any additional charges for re dispatch. Any refunds for such orders will be made less all carriage costs, and such costs may exceed the original carriage charge.

Shortages & Damaged Items

Any shortages from your order, against the delivery note, or items found to be damaged on delivery, must be brought to our attention, by email or letter, within 7 days of delivery. No claims for shortages, or damage will be accepted after this time. If your consignment is damaged on delivery, you must bring this to the attention of the delivery person, and us immediately. Damaged packaging must be retained pending our inspection.

Returns

If you are not satisfied with any purchase for any reason, you may return it within 14 days, unused, and in the original, undamaged packaging, for exchange or refund. Neither refunds nor exchanges will be granted for items not returned in the same condition as supplied.

Returned items must include a note of your contact details and order number, ideally send us back the delivery note.

It is also useful for us know why you are making a return.

Please note that no carriage costs will be refunded. After 14 days all sales are final.

Exchanges will be subject to a further minimum carriage charge of £8.00.

This is in addition to your statutory rights, and does not affect those rights.

In the unlikely event that we supply an item incorrectly, or an item is faulty, a complete refund or exchange will be given.

We recommend that all returns be sent using a traceable service, such as Royal Mail's Recorded Delivery, and be insured, Workwearrus will not accept responsibility for items lost in transit to us. Return carriage costs will only be refunded for items sent in error by us or found to be faulty, and agreed as such by us. Return carriage will only be refunded to the value of the carriage paid on your original order, or the amount appropriate to the value of the item as per our carriage rules above. Customers choosing to use express services at a higher cost do so at their own expense.

Refunds will always be made to the same payment source as the original purchase.

Please call or email before sending returns. Returns must be sent promptly after contacting us, sales are final after 14 days. It is not acceptable to contact us and then wait weeks before returning the goods.

Please note this returns policy applies to mail order sales only, and a different policy applies to counter sales. Please ask about returns when buying in store.

Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If the buyer chooses to cancel their order, they will have their payment returned. Please see our returns policy above for further details regarding returns. All returns should be made to our retail address, not our registered office address.

All transactions will be completed in Pounds Sterling

UK Post Codes and areas subject to additional charges (considered outlying or remote by our carriers).include a 33% charge

All BT, all HS, all IV, AB31-38 and AB40-56, KA27, KA28, KW1-17, PA20-PA78, PH4-44, all ZE. Please note this list of post codes is not exhaustive, and may be subject to change.

Additional charges also apply to the Isle of Wight, Isle of Man and the Isles of Scilly.

We use Royal Mail for these locations whenever possible to avoid additional charges to our customers. But in some cases additional charges may be unavoidable, no charges will be made without the customers consent, but no goods will be dispatched without payment of carriage in full.

Legal

UK law will apply in all instances in relation to this site, and any transactions, disputes or complaints relating to this site.

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